Terms of use

Perfect My Wedding is a marketplace. Couples find wedding suppliers, send them a brief, agree a price in writing and pay through the site. We are not a wedding planner, an agent, or a party to the service you book.

Perfect My Wedding is run by Nimble Panda Ltd, registered in England and Wales, company number 17122751, registered office 30 Grange Road, Barnton, Northwich, England, CW8 4PE, incorporated on 27 March 2026. When these terms say “we” or “us”, they mean Nimble Panda Ltd. Email hello@perfectmywedding.com.

You have to be 18 or over to hold an account, because there are contracts and card payments on this site.

When you accept a quote, you enter a contract with that supplier for that service. They decide what they deliver and on what terms. We provide the platform, control when the payment is released, and enforce the cancellation terms that were shown to you before you committed.

That means a supplier who does not turn up has broken their contract with you, not ours. Your rights against them come from the Consumer Rights Act 2015: the service has to be carried out with reasonable care and skill, within a reasonable time, and for the price agreed. What we can do about it is real and limited, and section 8 says exactly what it is.

You pay in two parts: a deposit when you accept a quote, and the balance 60 days before the wedding. Each supplier sets their own deposit rate and it is shown before you commit. If the wedding is closer than 60 days, or you have no date yet, it is a single payment.

Nothing is ever taken from your card automatically. We ask, and you pay when you are ready.

Your money never passes through our account. The charge is made by Stripe onto the supplier’s own Stripe account and our commission of 10% arrives separately as a fee for the service we provided. That is deliberate and it is not a detail: a platform that takes other people’s money into an account it controls before settling the payee is carrying out a regulated payment service under the Payment Services Regulations 2017. We are built so that never happens.

What protects you instead is the payout schedule. The supplier’s account is set up with no dashboard and no automatic payouts, so there is no button for them to press: the money cannot reach their bank until we release it, 2 days after the wedding. Before then it is refundable in full or in part.

Nothing is charged for sending a brief, receiving one, quoting, or turning one down. Couples pay nothing at all to use the platform. Suppliers pay a yearly membership, set out in the supplier agreement.

Every figure on this site is the total for the service described, including VAT where the supplier charges it. Nothing is added at the end: no booking fee, no service charge, no payment surcharge, and no charge to you from us at any point.

A listing price labelled “from” is the lowest a supplier sells that service for and is the cheapest of their services, not the dearest. A quote is a fixed total for what it itemises. If a supplier’s cost genuinely depends on something not yet known, such as final numbers or mileage, the quote has to say so on the line it affects rather than in a footnote.

Each supplier sets their own free-cancellation window and late-cancellation rate, and both are shown on their listing before you book. The booking records the terms as they stood the moment you accepted, so a supplier changing their policy afterwards cannot change yours.

Cancel inside the free window and you are refunded in full. Cancel after it and the supplier keeps the percentage they published; the rest is refunded. We take no commission on a cancellation fee: every penny of it goes to the supplier, because it compensates them for a date they can no longer sell and we did not deliver them a wedding.

About the 14-day cooling-off period. You may have read that anything bought online can be cancelled within 14 days. That is the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and regulation 28(1)(h) takes most wedding bookings out of it: services tied to a specific date, which is every supplier booked for a wedding day, are excepted. We are telling you that rather than letting you find out when you try to use it.

What you get here instead is better in almost every case. The default free-cancellation window on this site is 30 days before the wedding, and most bookings are made a year or more out, so the period in which you can walk away with a full refund is usually months rather than a fortnight. It is also enforced by us holding the release of the money, rather than by you asking a supplier for your deposit back.

If a supplier cancels on you, you are refunded in full and we will help you find a replacement. Repeat cancellations end a supplier’s account under the conduct policy.

Agreeing a price here is what makes everything above work. Taking the booking off-platform after meeting through us removes your protection entirely: no held payment, no refund, no cancellation enforcement, and no route to a dispute.

We check messages automatically against a fixed list of patterns and warn both sides when one matches. We do not hide or edit the message, because a supplier being asked for a bank transfer deserves to see it. Deliberately routing a booking off-platform to avoid commission is a ground for closing a supplier’s account.

Both sides agree to one set of rules, published in full at conduct and enforcement. It lists every ground we can act on, every step we can take, what each step does not touch, and how to appeal within 30 days.

Two things about it are worth repeating here. We can only act on a ground that page lists: there is no catch-all. And nothing we do to an account moves anybody’s money, which is a separate process with its own evidence.

Because we control when the money is released, we are the one who decides what happens to it. Either side can raise a dispute on a booking. Doing so freezes the payout where it is and nothing else: it does not cancel the booking, does not refund anyone automatically, and does not assume anyone is right.

Both parties can add evidence, both can read the whole file, and a person at Perfect My Wedding decides. We will say what we decided and why, in writing, to both of you. Possible outcomes are a full refund, a partial refund, releasing the payment in full, or no action.

Our decision binds what we do with the money. It is not arbitration in the legal sense, it does not remove your right to take the matter to court, and it does not stop you claiming against your card issuer. Complaints sets out every route, including the ones that do not involve us.

A review on this platform can only be written by someone who booked and paid through us, against the specific booking they paid for. We do not edit or remove reviews from verified bookings, including bad ones. A supplier may reply in public underneath, and that is the whole of what they can do about it.

Suppliers may bring reviews over from elsewhere. Those are labelled as unverified, linked to the original, and never counted towards a star rating or a position in search. That separation is required by the Digital Markets, Competition and Consumers Act 2024, which also makes it an offence to write, commission, incentivise or host a fake review. We take no payment of any kind in connection with a review, and a review that was bought or traded ends the account it was bought for.

Position in search cannot be bought, at any price, by anyone. Results are ordered by response time, verified bookings, reviews from those bookings, how complete a listing is, and distance from where you are marrying. There is no paid signal in that calculation and we do not intend to add one; if that ever changed it would be published here before it happened, not after.

Availability is a filter rather than a badge: a supplier who has closed your date does not appear in your results at all.

We do not limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit. Nothing in these terms affects your statutory rights as a consumer.

Beyond that: we are responsible for running the platform with reasonable care and skill, and for releasing money correctly. We are not responsible for the quality, safety or legality of a service a supplier delivers, for what a supplier says in a conversation, or for a booking you took off the platform after meeting here.

The cap. Where we are liable to a couple in connection with a booking, our liability will not exceed the total amount paid through the platform for that booking. Where we are liable to a supplier, it will not exceed the greater of the membership they paid us in the twelve months before the claim and the commission we took on the booking concerned. We are not liable for loss of profit, loss of business, or loss of an opportunity, on either side.

That cap is set at the money that actually passed through the platform because that is the extent of what we were paid to do and what we can insure. It is also why we do not hold anybody’s funds: the amount we could lose on any one wedding is a known figure rather than the value of the wedding.

We will publish a new version here with a new version number and date, and email account holders when a change matters. A wedding business gets at least 15 days’ notice, which is what the law governing platforms and their business users requires. A booking already agreed keeps the terms that were in force when it was made.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can bring proceedings in your own courts, and the courts of England and Wales have jurisdiction otherwise.