1How this works, in four sentences
Every rule below is on this page before it is used on anybody, and you agreed to it by a recorded act when you signed up. Every sanction starts as a notice in writing that names the rule, quotes what we saw, and gives you 14 days to answer. We only act after that, except in the two named cases in section 5. Every decision can be appealed, to a person, within 30 days.
We can only act on a ground listed here. There is no catch-all, no “at our sole discretion”, and no rule we have not shown you.
2If you are planning a wedding
1Tell a supplier the truth about your day: the date, the place, the numbers and roughly what you can spend.
A quote is only worth having if it is a real figure. A brief with an invented budget wastes a working day for somebody self-employed.
2Write about the wedding you actually had. Never take anything in exchange for a review, and never write one for a business you did not book here.
A fake or paid-for review is a banned practice under the Digital Markets, Competition and Consumers Act 2024, and it is the one thing that would make every other review on this site worthless.
3If you found a supplier here, agree the price and pay here.
It is what makes the cancellation terms real, the deposit recoverable and a dispute possible. Paying a stranger by bank transfer removes all three, and we cannot get that money back for you.
4One account per person, and do not share your sign-in link.
The link in your email signs anybody in as you, including into your conversations and your payments.
5Be civil to the people quoting for your wedding, even when you are turning them down.
They are small businesses reading these messages on a phone on a Sunday. Nothing about planning a wedding entitles anybody to abuse.
6Do not use the site to collect suppliers' details for anything other than your own wedding, and do not advertise through it.
Every supplier here gave us an email address to hear from couples. Scraping them for a mailing list is a misuse of their data and of ours.
7You must be 18 or over to hold an account.
There are contracts and payments on this site. We do not knowingly hold data about anybody younger.
3If you are a wedding business
These are the grounds, word for word, that a notice about your listing can be given on. The admin desk here reads the same list, so a notice on any other ground cannot be issued.
1Agree the price and take the money here for any couple we introduced.
Taking bookings or payment outside the site
2Honour what you accepted. A date you sold is a date you keep.
Repeatedly cancelling on couples
3Answer every brief within your stated response time, even when the answer is no.
Not replying to couples
4Your listing, your prices and your photographs are your own work and describe what a couple will actually get.
Misrepresenting what you sell
5Deliver the service you quoted, with reasonable care and skill.
Not turning up, or not delivering what was quoted
6Keep your diary current. Availability is a filter here, not a badge, and a false one wastes a couple's only wedding.
A calendar that is not true
7Never buy, sell, trade, incentivise or write a review, and never present a review from elsewhere as one from here.
Interfering with reviews
8Treat couples, other businesses and us civilly. No harassment, no threats, and no refusing service on a protected characteristic.
Abuse, threats or discrimination
9Hold the insurance, licences and registrations your trade needs, and be able to show them.
Trading without the insurance or licences your trade requires
10One listing per business, run by that business, in its own name.
Not being who the listing says you are
11A couple's details are for answering their enquiry. Not for a mailing list, not for passing on, not for selling.
Using a couple's details for something else
12Do not attempt to take money you have not earned, from a couple, from another business or from us.
Fraud, or an attempt at it
You also owe us the membership fee, and we owe you everything in the supplier agreement. Not paying a renewal is not misconduct: the listing simply stops when the membership does, and we tell you before it happens.
4What we can actually do
To a wedding business. In order, and each step is a decision somebody here has to make and record.
A notice in writing
We write to you naming the rule, quoting what we saw, and giving you 14 days to answer. It arrives by email and sits on your dashboard until it is closed. Nothing else happens yet.
It does not pause your listing, touch your calendar, or affect a single booking.
Paused
Your listing comes out of search. It happens after you have answered, or after the date on the notice has passed with no answer, and we say which.
Bookings already agreed stand and still have to be delivered. Your reviews, your photographs and your calendar are untouched, and lifting a pause puts you straight back.
Paused before you answer
Only where there is a safety or fraud reason, which is named on the notice. You can still answer and we look at it again when you do.
It is not available for a slow reply, a bad review, an argument with us, or anything else. If the notice does not say safety or fraud, this step was not open to us.
Ended
30 days' written notice with the reasons. On the last day the listing comes down. The membership fee is not refunded, because the membership was ended for breaking the rules.
Weddings you have already agreed are still yours to deliver and you are still paid for them. The 30 days do not apply where you have repeatedly broken the same rule after a notice, or where the law requires us to act faster, and in either case we say which and evidence it from the earlier notices.
To a couple’s account. Shorter, because a couple is spending their own money and has no listing to lose.
A note in the conversation
From a person here, marked as coming from us, saying what we have seen and what needs to change. It goes to your email as well.
Nothing is hidden, edited or deleted, and nobody's money moves.
Restricted
You can no longer send new briefs or write reviews. Your wedding, your existing conversations and every booking you have carry on exactly as they were, and you can still pay, cancel and raise a dispute.
It does not cancel anything, does not take money, and does not touch a booking. It is a stop on starting anything new, and we say when it lifts.
Closed
For fraud, for a fake review, or for abuse that carries on after a note. Bookings you have already made are either delivered or refunded under the terms that were in force, and we tell you which for each one.
It does not take your money and it does not remove your right to complain about the decision or to take it further.
A couple’s account can only be restricted on one of these, and the desk here offers no other option:
- A review that was bought, traded, or not from a wedding they had
- Abuse or threats towards a business or us, after a note
- Pushing a supplier to take the booking off the site
- Briefs at scale that are not real enquiries
- Collecting suppliers' details for something else
- Fraud, or an attempt at it
- The account is closed, not merely restricted
5The two times we act first and explain after
A listing can come off search before a business has answered only where there is a safety or a fraud reason, and the notice has to say which. The system here will not record a pause before the answer date without one of those two words on it.
An account can be ended without the 30 days’ notice where the same rule has been broken again after a notice, or where the law requires us to move faster. In the first case we have to be able to show you the earlier notices, which is why they are kept.
That is the whole list. Nothing else lets us act before you have had your say, and if a notice you receive does not fit one of these, we have got it wrong and the appeal below will say so.
6Four things that end an account the first time
Everything else gets a warning. These do not, because each one either takes money from somebody or makes the rest of the site untrue.
- A review that was bought, sold, incentivised, or written by somebody who was not there.
- Fraud, or an attempt at it, against a couple, a business or us.
- Using somebody's details from this site for anything but the enquiry they sent.
- Abuse, threats, or refusing service on a protected characteristic.
Ending an account still means a written decision with the reasons, and it can still be appealed. First time means no warning step, not no process.
7What a sanction never touches
Money already committed. No step on this page moves a payment, takes a deposit, or changes what anybody is owed. A payout can only be frozen by a dispute raised on that specific booking, decided on that booking’s own evidence, and that is a separate process in the terms.
A wedding already agreed. If we pause or end a business’s listing, the weddings it has already taken are still its own to deliver and it is still paid for them. A couple whose supplier is removed mid-booking is told, and can cancel under the terms recorded on that booking if they want to.
A verified review. We do not remove a review from a real booking because the business complained, and we will not take money to. A review only comes down if it was not from a booking here, names a third party, or contains something unlawful, and we say which.
8Appealing
Reply to the notice, or write to hello@perfectmywedding.com, within 30 days. A business can also answer from the notice on its dashboard, which is the route that gets read first because it sits against the decision.
A person reads it, not a rule. We will answer in writing, we will say what we decided and why, and if we were wrong we will say that too and put it back. An appeal against a pause does not lift the pause while it is being read, and we will tell you how long we expect to take.
If that does not settle it, Complaints says where you can take it next, including the routes that do not involve us at all.
9Reporting somebody
Every conversation has a way to flag a message, and anything at all can go to hello@perfectmywedding.com. Tell us the booking or the listing and what happened.
We do not tell the other side who reported them. We do tell them what was reported, because a notice they cannot answer is not a notice. If a report turns out to have been made to get a competitor paused, that is itself a ground under section 3.
10Changes to this page
A new version is published here with a new version number, and everybody with an account is emailed before it takes effect. For a wedding business that is at least 15 days’ notice, which is what Article 3 of retained Regulation (EU) 2019/1150 requires, and you can end your membership inside that window with the rest of the year refunded.
A notice already given is decided under the rules that were in force when it was given, not under a version we published afterwards.